FAQ

The ticket can be purchased online by selecting the desired session from the repertoire and clicking the "Buy tickets" button, which will direct you to the ticketing system. You will then see the plan of the cinema where the event will take place (except in cases where tickets are sold without seats) and ticket categories. First, you will need to select the seats you want in the hall plan - lighter squares represent free and darker squares represent occupied seats, then select the required ticket category. After completing these steps and clicking the "Buy" button, you will be directed to a page where you will have to fill in your contact information and select a payment method. Afterwards, the order will be completed via your e-mail. banking system or payment card. After successful completion and payment of the order, you will be able to download your tickets by clicking on the active link, and the tickets will be sent to the e-mail you specified. postal address.

Repertory movie screenings at Romuva are discounted for schoolchildren, students, seniors, people on social assistance, Romuva card holders (price - 5 EUR), preschool children (price - 4 EUR), people with disabilities and their accompanying persons (up to 1 companion); with a POLA card (price – 3 euros). Children from orphanages, children with social support, and students with disabilities have the right to visit free of charge. 

Outdoor cinema screenings are discounted for schoolchildren, students, seniors, people on social assistance, Romuva card holders (price - 6 euros), people with disabilities and accompanying persons (up to 1 accompanying person); with a POLA card (price – 3,5 euros).   

For special events, a discount applies to people with disabilities and their accompanying persons (up to 1 accompanying person); with a POLA card (price – 12,5 euros).  

A discount is applied to special movie screenings for people with disabilities and their accompanying persons (up to 1 accompanying person); with a POLA card (price – 4,5 euros).    

All ticket information is available at: https://kcromuva.lt/bilietai/

Not receiving a ticket purchased online in your e-mail. mail, we invite you to contact us by e-mail by post info@kcromuva.lt or by phone +37064783135. When writing e-mail In the letter, indicate which screening (film and screening day) you bought the ticket for and which buyer's name and surname you indicated.

More than 10 pcs. the number of tickets will need to be purchased in several different orders. If you plan to buy a large amount of tickets and you need an invoice for the company, please contact us by e-mail. by mail juste.vysniauskaite@kcromuva.lt.

We do not refund tickets, except in cases where the event does not take place or is postponed to another date due to technical obstacles. 

The ticket can be exchanged for another ticket of the same value by contacting e-mail. by post info@kcromuva.lt, if there are at least 3 working days left before the start of the event. 

If you have purchased an electronic ticket, it will be enough for you to present its digital version on your mobile phone, tablet or other smart device. If you bought the ticket at the cinema box office, you need to have the original paper version of the ticket. 

A ticket with a discount can only be used by a person who meets the description of the discount. It is not possible to pre-pay and change the ticket to a full-price option. 

Yes, we can buy tickets at the box office of the cinema, during its opening hours, which are indicated on the website www.kcromuva.lt below, under "Contacts" and "Tickets".

Places for events are not reserved.

The online ticketing system reserves the seats chosen by the viewer for 20 minutes after initiating the purchase of tickets, so that they are not sold twice. If your order failed, but you want to purchase the places you had selected, you will have to wait 20 minutes and try again. 

If you lose a ticket purchased online, please contact us by e-mail. by mail info@kcromuva.lt or by phone +37064783135. If you have lost the ticket you bought at the box office, but you have the purchase receipt, please contact the cinema box office during its working hours. If you have lost the ticket purchased at the box office and the purchase receipt, unfortunately, there is no longer a way to track your purchase.

Yes, the tickets you bought are not nominal, they can be used by all people who meet the age limit of the film-event and the requirements of the purchased ticket category (if the ticket price is discounted, the participant must meet the description of the group of buyers for this price).

If all the seats are dark gray when the hall plan is opened, it is not possible to purchase a ticket because all the seats are occupied. Most of the time, in this case, the system does not provide information that the session is sold out, because there are still free places for wheelchairs. 

If the system does not allow you to choose a seat in the hall, all seats are dark gray, and you will not be able to purchase a ticket at the ticket office either, because there are no free seats.

No, we sell only as many seats to events as our halls can accommodate. There are no additional seats in the sessions that are not visible on the hall plan.

No. Tickets for outdoor movie screenings can be purchased online and at the cinema box office (during its opening hours). Physical tickets are not sold at the entrance to the outdoor cinema screening area. 

Access to the cinema, the Grand and Chamber cinemas is adapted for people with mobility impairments. For more information on cinema adaptations, see: https://kcromuva.lt/pasiekiamumas/ 

Romuva is not responsible for personal items lost at events, but if we find them, we are happy to return them to their owners. For lost items, we invite you to contact the cinema box office, during its working hours, by e-mail. by post info@kcromuva.lt or by phone +37064783135.

Romuva welcomes active volunteers. We currently have a formed group of volunteers and we are not looking for new volunteers. We announce the search for volunteers on our social networks, for information you can also apply by e-mail. by post administracija@kcromuva.lt

We decide on the feasibility of each practice case individually. For the internship you want to do, please contact us by e-mail. by mail info@kcromuva.lt

Yes, the cinema theater rents the rooms of the Great and Chamber halls, the lounge and the education classroom. You can find more information about our rental spaces: https://kcromuva.lt/paslaugos/. For specific rental requests, we invite you to contact us by e-mail. by post indre.mikelaityte@kcromuva.lt.

Yes, "Romuva" has different programs of creative activities and organizes screenings of educational films for classes of students of various ages. Film camps are also held in Romuva, where individual children can be registered. You can find more information about the cinema's educational activities for children: https://kcromuva.lt/edukacija/.

Free sessions for seniors are usually held on the first Friday of the month (unless this time is reserved for other events, in which case the session would be rescheduled). We announce the senior session on our website https://kcromuva.lt/repertuaras/ 11 days before the scheduled session. Tickets can be picked up at the cinema box office (during its working hours) from the announcement of the event until its start or until all seats are sold. 

Romuva organizes free movie screenings for seniors every month. Free screenings also take place during various city holidays and commemorations. We publish information about all the sessions we organize: https://kcromuva.lt/repertuaras/ (specifically, you can see free events by selecting the "Free" option in the "Tags" filter).

Yes, you can purchase gift vouchers both at the cinema box office, where you will be issued a paper version, and online, where you will purchase a digital version. Both versions of the voucher can be used live at the box office or when purchasing tickets online. You can purchase coupons online by clicking on this link: https://bilietai.kcromuva.lt/lt/kuponai

When a gift voucher expires, it becomes inactive. The time of the gift voucher is not extendable. 

The coupon can be exchanged for any already announced screening or event whose tickets are sold by Kaunas Cinema Center "Romuva". The event can take place even after your gift voucher has already expired, but you must complete the act of redeeming the voucher before the end of its last day of validity. 

No, there are no refunds for expired and unused coupons. 

No, the gift voucher cannot be exchanged for cash.

The Romuva gift voucher is valid for 3 months from the date of its purchase. The expiration date of the coupon is indicated on the coupon itself.

No, you can use the gift voucher an unlimited number of times until it is used up or expires.

Yes, a gift voucher can be redeemed at the cinema box office by showing a paper or digital version of it.

A Romuva coupon can be purchased for 12 euros. (equivalent to two full-price tickets to a movie theater) or for 14 eur. (equivalent to two full-price tickets to an outdoor cinema).

If you do not use the entire amount of the gift voucher with one purchase, you can use it again during the next order, where the remaining amount of the voucher will be deducted from the required amount.

First of all, we invite you to check the validity date of the coupon. If the coupon is valid and you have not used its full amount, contact us by e-mail. by post info@kcromuva.lt or kasa@kacromuva.lt and add a photo of the coupon.